Return & Refund Policy

This Refund and Cancellation Policy outlines the terms under which you may cancel an order or request a refund for a product or service purchased through the Platform.

1. Order Cancellation

Cancellation requests will only be considered if they are made within 1 day of placing the order.

However, cancellation requests may not be accepted once the order has been communicated to the seller/merchant and the shipping process has been initiated, or when the product is already out for delivery.

In such cases, you may choose to reject the delivery at the doorstep, where applicable.

2. Non-Cancellable Products

The Platform Owner does not accept cancellation requests for perishable products, such as flowers, eatables, or other products that may deteriorate quickly.

However, a refund or replacement may be considered if the customer can establish that the quality of the product delivered was not satisfactory or that the product was damaged or defective.

3. Damaged or Defective Products

If you receive a damaged or defective product, you must report the issue to our customer service team within 1 day of receiving the product.

The complaint will be reviewed after the seller/merchant has inspected and verified the reported issue. Based on the outcome of the verification, the Platform Owner may approve a refund, replacement, or other appropriate resolution.

Customers may be required to provide photographs, videos, or other relevant information to support their claim.

4. Product Not as Described

If you believe that the product received is significantly different from the product description or images displayed on the Platform, you must notify our customer service team within 1 day of receiving the product.

Our customer service team will review the complaint and, after considering the available information, determine the appropriate resolution.

5. Manufacturer Warranty

For products covered by a manufacturer's warranty, any warranty-related complaints should be referred to the respective manufacturer or authorised service centre, in accordance with the manufacturer's warranty terms and conditions.

6. Refund Processing

If a refund is approved by the Platform Owner, the refund will generally be processed within 7 days from the date of approval.

The actual time taken for the refund to reflect in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other payment service provider.

7. Contact Us

For cancellation, refund, replacement, or product-related complaints, customers may contact our customer service team using the contact information provided on the Platform.

MRL GRUH UDHYOG
Email: hareshmamnani97@gmail.com
Phone: +91 7666452721