Privacy Policy

This Privacy Policy describes how MRL SHOPPE (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you use our website https://mrlonlineshopee.in/

By accessing or using our Platform, providing your information, or purchasing products through the Platform, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Information We Collect

We may collect personal information when you register on our Platform, place an order, contact us, or otherwise interact with us.

The information we may collect includes:

• Name
• Billing and delivery address
• Mobile/telephone number
• Email address
• Account/login information
• Order and transaction details
• Payment-related information required to process transactions
• Information provided when you contact customer support
• Any other information voluntarily provided by you

We do not require you to provide personal information when you browse certain sections of our Platform. However, certain information may be necessary to register an account, place an order, process payment, or provide customer support.

2. Payment Information

Payments made through the Platform may be processed by third-party payment gateways or payment service providers.

We do not intend to store your complete debit card, credit card, banking password, UPI PIN, or other sensitive payment credentials on our servers.

Payment information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

We will never ask you to provide your UPI PIN, card PIN, internet banking password, or OTP through email, phone calls, messages, or any other communication.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your account
• To process and fulfil your orders
• To process payments and transactions
• To arrange delivery of products
• To provide customer support
• To communicate with you regarding your orders
• To respond to enquiries and complaints
• To process cancellations, refunds, and replacements
• To improve our products, services, and Platform
• To prevent fraud, misuse, and unauthorised activities
• To comply with applicable laws and legal requirements
• To send promotional communications where permitted and where you have provided the required consent

4. Sharing of Information

We may share necessary information with trusted third parties where required to provide our services.

These may include:

• Sellers or suppliers involved in fulfilling your order
• Courier and logistics partners
• Payment gateways and payment service providers
• Technology and hosting service providers
• Customer support service providers
• Government authorities or law enforcement agencies where required by law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties for their independent commercial use.

5. Third-Party Services

Our Platform may contain links to third-party websites, payment services, or other external services.

If you access a third-party website or service, its own privacy policy and terms will apply. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

6. Security Precautions

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been accessed without authorisation.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable law.

8. Account Deletion

If your account functionality allows account deletion, you may request deletion through the applicable account settings or by contacting us.

Before processing a deletion request, we may need to verify your identity.

We may retain certain information where necessary to:

• Comply with legal or regulatory requirements
• Complete pending transactions
• Resolve disputes
• Prevent fraud or misuse
• Maintain required business and transaction records

Deletion of your account may result in the loss of access to your account and associated information.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your account information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Raise concerns regarding the processing of your personal information

To exercise these rights, you may contact us using the contact details provided below.

10. Communications

We may contact you through email, telephone, SMS, or other available communication methods regarding:

• Orders and transactions
• Delivery updates
• Account-related matters
• Customer support
• Refunds and cancellations
• Important changes to our policies or services

Where required, promotional communications will be sent in accordance with applicable laws and your communication preferences.

You may request to opt out of promotional communications by contacting us or using the unsubscribe option provided in the communication.

11. Children's Privacy

Our Platform is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.

Any updated version will be published on this page with the revised date, where appropriate.

We recommend reviewing this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

MRL GRUH UDHYOG
Email: hareshmamnani97@gmail.com
Phone: +91 7666452721